🛠 Tips & Troubleshooting for Dedicated IPTV Devices (MAG, AVOV, Dreamlink)

If you’re experiencing problems with MAG, AVOV, or Dreamlink IPTV boxes, this guide will help you resolve the most common issues related to portal loading, app behavior, and network errors.

---

📦 Portal & Login Issues

❌ "Stuck on Loading Portal" (Black Screen or Loop)

• Usually due to incorrect or unreachable portal URL

• ✅ Solution:

  • Double-check the portal URL

  • Restart your device and try again

🔐 "Account Blocked" or "Authorization Failed"

• Your MAC address may not be registered or has been disabled

• ✅ Solution:

  • Confirm your MAC address is correctly registered with FlowCastTV

  • Ask FlowCastTV to reset or re-activate your account

---

🔌 Connectivity Problems

📡 No Internet Connection Detected

• Device may not be receiving a stable connection

• ✅ Solution:

  • Check your Ethernet or Wi-Fi connection

  • Restart your modem/router

  • If on Wi-Fi, try switching to a wired connection

❌ "Server Not Found" or "Connection Timeout"

• The portal may be down or blocked by your network

• ✅ Solution:

  • Test the portal on a different network or via a VPN

  • Ask our support team if the server is temporarily offline

---

📺 Playback Issues

⏳ Buffering, Freezing, or Lag

• May be due to internet speed, ISP throttling, or old device firmware

• ✅ Solution:

  • Reboot your box and router

  • Use a VPN to bypass ISP throttling

  • Lower video quality in settings (if available)

⛔ No Channels Showing

• Could be due to expired subscription or server issue

• ✅ Solution:

  • Contact us to confirm subscription status

  • Try reloading the portal

---

💥 App or Box Behavior

🧹 Box Freezes or Becomes Unresponsive

• ✅ Solution:

  • Unplug the power, wait 10 seconds, and plug it back in

  • On MAG, use the exit or menu key to force return to settings

🔄 Factory Reset

• If nothing works, a reset may help (varies by model)

• ✅ Note: You’ll need to re-enter the portal URL afterward

---

🌟 Best Practices

• ✅ Register your MAC address correctly before setup

• ✅ Use a wired connection when possible

• ✅ Restart your box and router weekly

• ✅ Only use portal URLs from FlowCastTV

---

🙋 Need Further Assistance?

Still stuck?

• Double-check your MAC address, portal URL, and subscription status

• Contact FlowCastTV Support with:

  • Your device model (e.g., MAG 324, AVOV Fuse, Dreamlink T3)

  • A short description of the problem

  • A screenshot (if possible)

We’ll help you fix it and get back to streaming in minutes!