🛠️ Troubleshooting Guide for Windows

If you're experiencing issues with IPTV Smarters Pro on Windows, use the following steps to resolve common problems quickly.

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📦 Installation Issues

❌ “App Can’t Be Installed” or Won’t Launch

• May be caused by antivirus interference or missing dependencies

• ✅ Solution:

  • Disable antivirus temporarily and retry installation

  • Make sure you have .NET Framework and Visual C++ Redistributables installed

⚠️ “Windows Protected Your PC” Warning

• This is Windows SmartScreen detecting unknown software

• ✅ Solution:

  • Click More Info → Run Anyway if the software is from a trusted source

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🔐 Login Problems

❌ Invalid Login or “Connection Failed”

• Most common causes: typo in credentials, unsupported format, or firewall blocks

• ✅ Solution:

  • Recheck your Username, Password, and Server URL

  • Make sure Windows Firewall allows the IPTV app through

  • Contact us to verify account status

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📺 Playback Issues

⛔ No Video / Audio Only (VLC or IPTV App)

• Often a codec issue or stream format incompatibility

• ✅ Solution:

  • In VLC: Go to Tools → Preferences → Video → Ensure video output is set to Automatic

  • In IPTV apps: Try switching to Software Decoder

⏳ Buffering or Lag

• Could be caused by Wi-Fi interference or provider server load

• ✅ Solution:

  • Use an Ethernet cable instead of Wi-Fi

  • Try streaming at non-peak hours

  • Use a VPN if your ISP throttles IPTV traffic

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💥 App Crashing or Freezing

🧹 Clear Temporary Files

• ✅ Steps:

  • Press Windows + R → Type temp → Delete all files

  • Repeat with %temp% and prefetch

🔄 Reinstall the App

• ✅ Steps:

  • Uninstall IPTV software completely

  • Restart your PC

  • Download the latest version and install clean

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🌟 Best Practices for Smooth Performance

• ✅ Keep Windows and IPTV software updated

• ✅ Use a wired connection for more stable streaming

• ✅ Disable power-saving or sleep mode during long sessions

• ✅ Use a VPN if regional or ISP-related issues occur

• ✅ Avoid multitasking with heavy apps (games, torrents) while streaming

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🙋 Need Further Assistance?

If the issue still isn’t resolved:

• 📩 Contact your us to confirm your account and device compatibility

• 💬 Reach out to FlowCastTV Support with:

  • A short description of the problem

  • A screenshot if possible

  • Your Windows version and IPTV app name

We'll guide you through and help restore smooth access to your IPTV service.