🛠️ Troubleshooting Guide for iOS / Apple Devices

If you're running into issues using IPTV Smarters Pro on your iPhone, iPad, or Apple TV, check out the solutions below.

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📦 Installation Issues

❌ App Not Found in App Store

• IPTV apps may be region-restricted or removed from your local App Store

• ✅ Solution:

  • Change your App Store region to United States or United Kingdom

  • Reboot your device and try again

⛔ “App Not Available” or “Cannot Install”

• You may be using an older iOS/tvOS version

• ✅ Solution:

  • Update your device to the latest iOS or tvOS version

  • Ensure enough storage is available

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🔐 Login Problems

❌ “Invalid Login Credentials”

• This usually means incorrect username, password, or server URL

• ✅ Solution:

  • Double-check the details sent by FlowCastTV

  • Make sure there are no extra spaces

🔒 "User Banned" or “Expired Account”

• We may have blocked your account or device

• ✅ Solution:

  • Contact us for account verification or reset

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📺 Playback Issues

⛔ Channels Not Loading or Black Screen

• Usually caused by incorrect playlist format or unsupported stream type

• ✅ Solution:

  • Re-enter IPTV credentials details

⏳ Buffering or Lagging Video

• iOS may throttle streaming in background

• ✅ Solution:

  • Keep the app in foreground

  • Use Wi-Fi with good signal strength

  • Close other background apps

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💥 App Crashing or Freezing

🧹 Force Close & Restart

• ✅ Steps:

  • Swipe up from the bottom and pause (on iPhone X or later)

  • Swipe the IPTV app up to close

  • Reopen the app

🔄 Reinstall the App

• ✅ Steps:

  • Delete the app

  • Reinstall from the App Store

  • Re-enter your credentials

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🌟 Best Practices for Smooth Performance

• ✅ Use the latest iOS/tvOS version

• ✅ Regularly reboot your device

• ✅ Always close other streaming apps running in the background

• ✅ Avoid jailbreaking, as it can cause app instability

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🙋 Need Further Assistance?

If problems continue, here’s what to do:

• 🔧 Contact us to confirm your account is active and supported on iOS

• 📩 Reach out to FlowCastTV Support with:

  • A description of the issue

  • Device model and iOS/tvOS version

  • A screenshot if possible

We're happy to assist and get you back to streaming smoothly.