🛠️ Troubleshooting Guide for iOS / Apple Devices
If you're running into issues using IPTV Smarters Pro on your iPhone, iPad, or Apple TV, check out the solutions below.
📦 Installation Issues
❌ App Not Found in App Store
IPTV apps may be region-restricted or removed from your local App Store
✅ Solution:
Change your App Store region to United States or United Kingdom
Reboot your device and try again
⛔ “App Not Available” or “Cannot Install”
You may be using an older iOS/tvOS version
✅ Solution:
Update your device to the latest iOS or tvOS version
Ensure enough storage is available
🔐 Login Problems
❌ “Invalid Login Credentials”
This usually means incorrect username, password, or server URL
✅ Solution:
Double-check the details sent by FlowCastTV
Make sure there are no extra spaces
🔒 "User Banned" or “Expired Account”
We may have blocked your account or device
✅ Solution:
Contact us for account verification or reset
📺 Playback Issues
⛔ Channels Not Loading or Black Screen
Usually caused by incorrect playlist format or unsupported stream type
✅ Solution:
Re-enter IPTV credentials details
⏳ Buffering or Lagging Video
iOS may throttle streaming in background
✅ Solution:
Keep the app in foreground
Use Wi-Fi with good signal strength
Close other background apps
💥 App Crashing or Freezing
🧹 Force Close & Restart
✅ Steps:
Swipe up from the bottom and pause (on iPhone X or later)
Swipe the IPTV app up to close
Reopen the app
🔄 Reinstall the App
✅ Steps:
Delete the app
Reinstall from the App Store
Re-enter your credentials
🌟 Best Practices for Smooth Performance
✅ Use the latest iOS/tvOS version
✅ Regularly reboot your device
✅ Always close other streaming apps running in the background
✅ Avoid jailbreaking, as it can cause app instability
🙋 Need Further Assistance?
If problems continue, here’s what to do:
🔧 Contact us to confirm your account is active and supported on iOS
📩 Reach out to FlowCastTV Support with:
A description of the issue
Device model and iOS/tvOS version
A screenshot if possible
We're happy to assist and get you back to streaming smoothly.
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