---
description: >-
  If you're running into issues using IPTV Smarters Pro on your iPhone, iPad, or
  Apple TV, check out the solutions below.
---

# 🛠️ Troubleshooting Guide for iOS / Apple Devices

***

### 📦 Installation Issues

#### ❌ App Not Found in App Store

* IPTV apps may be region-restricted or removed from your local App Store
* ✅ **Solution**:
  * Change your App Store region to **United States** or **United Kingdom**
  * Reboot your device and try again

#### ⛔ “App Not Available” or “Cannot Install”

* You may be using an older iOS/tvOS version
* ✅ **Solution**:
  * Update your device to the latest iOS or tvOS version
  * Ensure enough storage is available

***

### 🔐 Login Problems

#### ❌ “Invalid Login Credentials”

* This usually means incorrect **username**, **password**, or **server URL**
* ✅ **Solution**:
  * Double-check the details sent by FlowCastTV
  * Make sure there are no extra spaces

#### 🔒 "User Banned" or “Expired Account”

* We may have blocked your account or device
* ✅ **Solution**:
  * Contact us for account verification or reset

***

### 📺 Playback Issues

#### ⛔ Channels Not Loading or Black Screen

* Usually caused by incorrect playlist format or unsupported stream type
* ✅ **Solution**:
  * Re-enter IPTV credentials details

#### ⏳ Buffering or Lagging Video

* iOS may throttle streaming in background
* ✅ **Solution**:
  * Keep the app in foreground
  * Use Wi-Fi with good signal strength
  * Close other background apps

***

### 💥 App Crashing or Freezing

#### 🧹 Force Close & Restart

* ✅ **Steps**:
  * Swipe up from the bottom and pause (on iPhone X or later)
  * Swipe the IPTV app up to close
  * Reopen the app

#### 🔄 Reinstall the App

* ✅ **Steps**:
  * Delete the app
  * Reinstall from the App Store
  * Re-enter your credentials

***

### 🌟 Best Practices for Smooth Performance

* ✅ Use the **latest iOS/tvOS version**
* ✅ Regularly **reboot your device**
* ✅ Always close other streaming apps running in the background
* ✅ Avoid jailbreaking, as it can cause app instability

***

### 🙋 Need Further Assistance?

If problems continue, here’s what to do:

* 🔧 Contact us to confirm your account is active and supported on iOS
* 📩 Reach out to **FlowCastTV Support** with:
  * A description of the issue
  * Device model and iOS/tvOS version
  * A screenshot if possible

> We're happy to assist and get you back to streaming smoothly.
